Inquiry & Booking System
Your website, connected to your calendar.
From USD 6,000
A website with an inquiry and booking system. Every inquiry reaches the person who handles it and stays visible until someone replies.
One priority flow. We confirm the exact scope, tools and price in writing, in the proposal.
- Phone
- Form
- Messaging
- Inquiry intake
- Screening questions
- Calendar or CRM
- Owner
- Follow-up
The problem
Inquiries come in through three channels and nobody sees all of them. One arrives on Friday afternoon and gets answered on Tuesday. Someone copies bookings into the calendar by hand.
Design
About the design
Directed Design is included in this service.
Directed Design (included)
Clear, coherent visual direction based on your existing brand (colors, typefaces and references you already have). One defined visual line, without open-ended identity exploration.
Not included
Logo creation, full brand identity, a design system from scratch or unlimited rounds of aesthetic exploration.
Signature Design (optional)
More visual detail, when the project calls for it and we agree on it in the proposal.
What you get
A website and a flow for the inquiries you already get: it receives them, asks the screening questions or takes the booking, sends each one to the right person and alerts you so none is left without follow-up.
Best fit
If inquiries come in from several places
It happens a lot in service businesses: inquiries arrive by phone, form, email or messaging, and some get lost along the way. With this system, each one ends in a booking or with someone on your team. On your side, one person keeps an eye on it.
Not for: If the project has multiple processes, user roles, a portal or complex integrations → Custom System. If you get few inquiries, the problem is demand, and that's not something we solve.
Do not send patient names, diagnoses, clinical records or other sensitive information in the brief.
Includes:
- Everything applicable from Focused Website
- One flow to receive inquiries and ask the screening questions
- Connection to a calendar, CRM or team inbox, up to two compatible external tools
- Routing, alerts and a clear view: what came in, who's on it and what's pending
- A documented manual exception
- End-to-end testing and documented delivery
Not included:
- Multiple processes or workflows in parallel
- User roles or portals
- Clinical or sensitive data (patient names, diagnoses, medical records)
- Campaigns, ads or demand generation
- Custom integrations or integrations without a stable API
What we need from you:
- Current inquiry source and agreed destination
- Flow owner, response rules and exception path
- Compatible tool access and test data
- Business-level content without real patient or sensitive data
What we deliver:
- Published website and one connected commercial flow
- Agreed routing, notification or booking handoff
- Clear confirmation and error messages
- End-to-end QA record and documented handoff
Result
A published website and a flow tested end to end. The inquiries you already get are logged and reach their owner. We don't guarantee how many inquiries or sales you'll get.
How we work
We work this way on every project. These are five steps of one job, not five products.
Start
We get clear on what you want to achieve, for whom and what material you have. If it's not a fit, we tell you here.
Copy and design
We lock the copy and design before we build. Changing them later costs more.
Build
We build the approved website, ready for any screen.
Connect
We connect the agreed form, booking or flow and send test inquiries until each one reaches the right person.
Test and hand over
We check everything against what we agreed, fix what fails and hand it over for your approval.
Frequently asked questions
How many flows are included?
One priority flow, from one source to an agreed destination and follow-up.
Can the brief include patient information?
No. Use business-level context only. Patient, clinical or other sensitive data must stay out of the project brief.
Is web design included?
Yes. Directed Design for the website and flow is included and is based on your existing brand: its colors, typefaces and references.
Does this include branding?
No. Logo creation, full brand identity, a design system from scratch and unlimited visual exploration are extra. If you need them, we agree on them in the proposal.
Can I request a more distinctive visual direction?
Yes. Signature Design can be added when the project requires it and it is agreed in the proposal.
How is it paid?
50% upfront to confirm the project and 50% before launch or final delivery, as set in the written proposal.
Let's follow one inquiry from start to finish
Tell us where inquiries come from, where they go today and who handles them, without any sensitive personal data. We reply in writing within 24 hours with the fit, the scope and a starting price. If it's not a fit, we'll say so.
Tell us about your case